Return Policy:
  • You can return your product within 14 days from the day when you received your product. The product must be sent back in un-used condition. You cannot return the product if you have used it.
  • How to return:

1) Fill in the return template which you receive with your package

2) A pre-paid return stamp is included in your package. Please use it on your return package.

3) You will receive your refund within 30 days from the day when we have received your return

Exchange Policy:

  • If you would like to exchange to another product, please return your product (follow the Return Policy stated above) and place a new Order.


  • Please send your complaint of defects with pictures and other supporting documents if any to The complaint must be done within 2 months from the day when the order is received
  • Story of Pearls will pay for the shipping cost if the product has defect or is wrongly delivered.