EXCHANGE & RETURN
- You can return your product within 14 days from the day when you received your product. The product must be returned in original condition. You cannot return the product if you have used it.
- How to return:
1) Fill in the EXCHANGE AND RETURN FORM which you receive with your package
2) A pre-paid return stamp is included in your package. Please use it on your return package.
3) You will receive your refund within 30 days from the day when we have received your return
- You can specify the product(s) which you would like to exchange to in the EXCHANGE AND RETURN FORM.
- For exchange to the same valued product(s), there will be no extra charge or refund
- For exchange to higher or lower valued product(s), meaning there will be extra charge or refund for the value difference between returned and exchanged products
- Please send your complaint of defects with pictures and other supporting documents if any to firstname.lastname@example.org. The complaint must be done within 2 months from the day when the order is received
- Story of Pearls will pay for the shipping cost if the product has defect or is wrongly delivered.